General

New Coronavirus Support Line

A new support line has been launched to support the most vulnerable members of our community.

The new support line – which can be reached on 0300 126 1000 (Option 5) – allows those who cannot leave their homes under current restrictions and those who have nobody to call upon for help, to request support in getting access to food, prescriptions and other vital services that they require.

There are a large number of people across Northamptonshire who are currently in isolation for various reasons. These include individuals displaying symptoms of Coronavirus and those with existing health conditions, those who are pregnant or those aged 70 and above.

The Customer Service Centre at Northamptonshire County Council will be managing the helpline, ensuring that each call is appropriately triaged so that individuals receive the care and support that is appropriate to their needs.

The Community Resilience Service will co-ordinate requests for help in conjunction with the District and Borough Councils, mapping those requests by area and linking them up with local community groups, volunteers and voluntary organisations who have pledged their support

Those requiring help are asked to call the support line on the following number:

0300 126 1000 (option 5)

People can also email and ask for help, or fill in our online form

Find out more about the range of support on offer during this time on our Coronavirus advice pages

Brixworth Water Supply Interruptions

Anglian Water (AW) are very sorry for the interruptions to the water supply and for the inconvenience and frustration this is causing the residents of Brixworth.

Brixworth is supplied by Pitsford Water Treatment works via Brixworth Water Tower. Unfortunately AW have experienced intermittent electrical power outages in recent months that shut down the treatment works for safety reasons. Normally this would go unnoticed as they have the facility to store water which allows them to continue to supply customers whilst AW re-start the equipment.

However, the storage facility (tank) has been temporarily removed for routine maintenance which is why supply interruptions are affecting customers straight away during power outages. There is no quick way of re-starting the treatment works due to strict water quality parameters AW need to meet before it restore supplies. The storage tank is due to be operational again in the next few weeks and will greatly reduce interruptions.

Whilst AW are not at fault for the electrical issues, they recognise that this situation is not acceptable, so they are pleased to tell us that they have started a £7.8m investment to ensure that AW have water supply security for its customers in the event of further power outages. The investment will include a separate pumped system which can bring water from Hannington Reservoir into the network to maintain supplies. The work is due to be completed by November 2020.

Anglian Water sincerely apologise for the poor service that some Brixworth customers have experienced, but rest assured they are working hard on a long term solution to improve things, and thank residents for their patience and understanding.

AW are going to write to customers affected by these unfortunate supply interruptions to explain the cause and share these improvement plans direct.

Volunteer to help those in need – Coronavirus UK

Are you free to volunteer to help someone in need due to the coronavirus pandemic? Perhaps you’re part of a group that already provides help in the community?

In addition to the Government’s volunteer scheme for people to help the NHS, the County Council are co-ordinating a local effort along with other councils and partner organisations for people to help their community.

We want to hear from you if you can volunteer or if you represent a community group that needs extra volunteers in the coming weeks and months.

Visit the web page using the link here.