Data Protection Complaint Form

Brixworth Parish Council is committed to protecting your personal data and ensuring transparency in how we handle information. If you believe your data has been mishandled, accessed without permission, or used in a way that breaches your rights under the Data Use and Access Act 2025 (DUAA), you have the right to raise a formal complaint.

This form allows you to report concerns about how your personal data has been collected, stored, shared, or processed by the council. We take all complaints seriously and aim to respond without undue delay, with an initial acknowledgement provided within 30 days.

Before submitting your complaint, please ensure:

  • You are the data subject or have authority to act on their behalf
  • You provide as much detail as possible to help us investigate
  • You understand how your data will be used (see our Privacy Notice)

If you need this form in an alternative format or require assistance completing it, please contact the Parish Clerk at [email protected] or call 01604 347993

🔐 Privacy Notice – Data Protection Complaint Form

Brixworth Parish Council is committed to protecting your personal data and respecting your privacy. This notice explains how we collect, use, and protect the information you provide when submitting a data protection complaint.

📋 What Data We Collect

When you complete this form, we collect:

  • Your name and contact details
  • Nature and description of your complaint
  • Any supporting evidence you choose to provide
  • Your preferred contact method
  • Your declaration and consent

⚖️ Lawful Basis for Processing

We process your data under the following lawful bases:

  • Legal Obligation: To comply with the Data Use and Access Act 2025 and other applicable legislation.
  • Public Task: To investigate and respond to complaints in the public interest.
  • Consent: For any optional data you provide (e.g., supporting evidence).

⏳ Retention Period

Your complaint and associated data will be retained for 6 years from the date of resolution, in line with our retention schedule and statutory obligations.

🔐 How We Protect Your Data

  • Stored securely on our council systems with restricted access
  • Not shared with third parties unless legally required
  • Access limited to authorised personnel involved in complaint handling

🧑‍⚖️ Your Rights

Under DUAA and UK GDPR, you have the right to:

  • Access your personal data
  • Request correction or deletion
  • Object to processing
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

📞 Contact Us

If you have questions about this notice or how your data is handled, please contact:
Parish Clerk Email: [email protected] Phone: 01604 347993

Name
Please ensure you have provided us accurate details of your preferred contact method.
Nature of Complaint
If other, please give details in the description of complaint section below.
Include what happened, when, and how you believe your personal data was mishandled.
E.g. Correction, deletion, explanation, apology, assurance.
Do You Wish To Provide Supporting Evidence?
If yes, we will contact you by your preferred contact method with further instructions on submitting your supporting evidence to us.
Declaration
Please note. If both of these declarations are not selected, we we be unable to respond to your complaint.
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